TERMS AND CONDITIONS

All bookings made with Jenals Uganda Safaris are subject to these terms.

  1. Price of trip includes: Private Ground transport in 4*4 Safari Vehicle, Safari guide driver, gorilla/chimpanzee permits mentioned in the itinerary, entry cost to all parks mentioned in the itinerary, all activities mentioned (boat, rafting and so on), Accommodation half/fullbord plus soft drinks. This is if nothing else has been agreed.
  2. Price does not include: International flights (unless special agreement), visa fees, hard drinks, items of personal use and tips.
  3. Adjustments after booking: If you want to make changes in your itinerary after booking we will arrange for this if it is possible. Note that the dates for gorilla and chimpanzee trekking can’t be adjusted after booking.
  4. Changes in itinerary: In the case of unforeseen circumstances (such as road closures, bad weather, security conditions or problems with hotels) Jenal Uganda Safaris reserves the right to make adjustments in the itinerary. You will off-course be informed about this as soon as possible.
  5. Payment: We will ask you to pay 50% of the agreed fee as a down payment in connection with making the booking (this payment always includes the gorilla permits, chimpanzee permits since these have to be secured right away). and the last Installment can be paid on arrival by cash. (unless other terms have been agreed). Bookings made within one month of departure must be paid in full in connection to booking. After receipt of first down payment Jenals Uganda Safaris will take necessary steps to secure bookings of items specified in the itinerary
  6. Means of payment: Payment from abroad should be done through bank transfer to our bank account in Uganda. Fees for transfer are paid by the client. We accept payment in cash. Credit cards are accepted from across the world with the additional charge of 3%.
  7. During safari: The animals in the parks are wild so no guarantees can be given of good sightings during game drives or trekking, but rangers and our guides will do their very best to make sure you get a great experience and sightings. Jenals Uganda Safaris reserve the right to refuse any client behaving in a way that can cause danger/inconvenience to any third party, damage to property, environments or ecosystems to continue the trip. In such a case no refunds will be made and Jenals Uganda Safaris will not be liable for expenses occurring due to termination.
  8. Vehicles: Jenals provides you with insured safari vehicles in good service conditions to achieve all days of your trip/safari from day one of the last day. Despite punctures, breakdowns, damages or any other delay may occur due to road conditions.
  9. Insurance/Health: It is the client’s responsibility to make sure they have sufficient coverage with life travel insurance. and ensure that proper medical precautions (immunizations and so on) have been taken.
  10. Cancellations:

– 60> days to start of safari 10% charge

– 59-32 days to start of safari 25% charge

– 31-8 days to start of safari 50% charge

– 7-3 days to start of safari 75% charge

– 2-0 days to start of safari 100% charge

– Gorilla permits and flight tickets are excluded from percentages above and are 100% non-refundable.

11. Complaints: Any issues that occur during the safari should be reported immediately to the guide and we’ll do our best to resolve it. If an issue has not been solved to the client’s satisfaction a written complaint should be e-mailed to us not later than 30 days after finishing the safari.

12. Liability: Jenal Uganda Safaris can-not accept liability or pay compensation for unforeseen circumstances that are out of our control. This includes flight delays/cancellations, war/threat of war, abrupt terrorist attacks, border closure, acts of the government, epidemics,  abrupt destination closure road closure, natural disasters, extreme weather conditions,and similar events beyond the company’s control.

Traveling for a cause Jenal Uganda safaris making a change.